However, possibly the most common gripe is about the NordPass pricing model, which encourages users to sign up for a promotional offer before bumping up the price when it is time to renew the subscription. Furthermore, despite being a relative newcomer to the password manager market, NordPass has already developed a reputation for poor customer service. Mostly, the reported issues concern events which can be overcome – for example, importing passwords from iOS devices and short automatic log-off periods – but, when bugs exist, there is very little Help on the NordPass website. However, by scrolling through user reviews on Reddit and non-invited reviews on Trustpilot, it is possible to determine that NordPass is not without its problems as well. NordPass is a relative newcomer to the password manager market and therefore doesn´t have the same sized database of customers nor the same volume of dissatisfied customers. Reports of missing features, inconsistent functionality, lost passwords, and security and compliance concerns are prompting Dashlane customers to look elsewhere – especially premium plan and family plan customers who have seen renewal fees increase by 50% since the start of the year, making Dashlane the most expensive password manager for personal use.Īdditionally, Dashlane has launched plans and cancelled them soon after (i.e., Premium Plus), added and removed features (i.e., the CreditView Dashboard), and been called out for flaws in its “zero-knowledge model” that would allow unauthorized access to customers´ data, and for design vulnerabilities that make the Android apps susceptible to PIN brute force attacks.

Although retiring their Desktop apps in favor of a “web-first strategy” was meant to provide customers with a “streamlined and more secure experience”, the transition from Desktop apps to the web app appears to have gone far from smoothly for many Dashlane customers. Our Dashlane versus NordPass comparison explains why Dashlane customers may be looking to switch password manager providers, but also raises questions about whether NordPass is a suitable alternative.ĭashlane is having a bit of a rough time at the minute.

Dashlane web app